Cassandra from monday.com – Medium

Cassandra from monday.com

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Cassandra from monday.com

What It Takes to Scale

Helping Where It’s Needed the Most

Apr 30, 2021

Kacey stands in front of several rock formations.

Apr 30, 2021

Cassandra from monday.com

The Story CS Tells

The Importance of Practicing Values

Mar 31, 2021

The Story CS Tells

Mar 31, 2021

Cassandra from monday.com

Delivering Feedback to Maximize Our CX Team’s Impact

Twice each year, every person employed by monday.com sits down with their direct manager for a formal feedback session. We call this…

Feb 26, 2021

Three team members stand together smiling.

Feb 26, 2021

Cassandra from monday.com

A Framework for Minimizing Risk and Scaling CS Effectively

Like many companies in our industry, monday.com is growing quickly. There’s a lot to be done to scale our company effectively…

Dec 30, 2020

A Framework for Minimizing Risk and Scaling CS Effectively

Dec 30, 2020

Cassandra from monday.com

Three Strategies for Aligning Your CS and Product Teams

The Customer Success Group (CSG) at monday.com is always innovating. We strive to be our best at everything customer-facing, but our…

Oct 26, 2020

Three Strategies for Aligning Your CS and Product Teams

Oct 26, 2020

Cassandra from monday.com

Coaching a Successful Customer Experience Team

Before I landed in the programming branch of monday.com’s Customer Success Group (CSG), I was a member of the Customer Experience (CX)…

Oct 8, 2020

Coaching a Successful Customer Experience Team

Oct 8, 2020

Cassandra from monday.com

How to Train a Winning Customer Success Team

My team at monday.com is smart. Really smart. Some of the more strategic and absorbent minds that I’ve worked with have been my teammates…

Sep 10, 2020

How to Train a Winning Customer Success Team

Sep 10, 2020

Cassandra from monday.com

How To Hire a Winning Customer Success Team

The Advantage of Recruiting a “Culture Add” vs. a “Culture Fit”

Aug 27, 2020

How To Hire a Winning Customer Success Team

Aug 27, 2020

Cassandra from monday.com

Cassandra from monday.com

Knowledge Base Contributor for monday.com’s Customer Success Group. Writing about all things Customer Success.

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